Frequently Asked Questions
What makes our coffee machine better than others?
Eighth Brew's coffee machine is a cordless portable espresso machine that is able to boil water and extract your favorite cup of coffee in less than 4 minutes.
When fully charged, how many cups of coffee can Eighth Brew's machine make?
up to 5 cups when adding cold water, and up to 75 cups when adding ready boiled water.
Which type of coffee is compatible with Eighth Brew's machine?
Eighth Brew's machine is compatible with Ground Coffee Powder and compatible Nespresso Capsules.
What is the time needed to fully recharge the machine?
The machine needs 3.5-4 hours to fully recharge its battery.
Does the machine comply with safety certifications
We strictly follow the standards recommended by the European Coffee Brewing Centre (ECBC), and all plastic parts of the machine that are in direct contact with the hot coffee, and water are BPA- free.
Does the machine come with a warranty?
Yes, our machine comes with a 12 month warranty. Kindly visit our warranty page to learn more about it.
How can I operate my machine?
Our machine comes with a very clear user manual that illustrates the exact steps to follow for your first experience.
For more instructions, kindly navigate to How it works? - coffee extraction
How can I charge my machine?
on the back of the machine you can find the Type-C charging port.
How much tine does it need to boil cold water?
When adding cold water, the machine needs less than 4 minutes to boil the water, and extract your coffee.
Can I move the machine while operating it?
Yes, you can move the machine around while making coffee. However, it is best advised to keep the machine stationary, stable, and upright whilst it's extracting the coffee. If you choose to move your machine around whilst in operation, we strongly advise you to keep it securely upright to avoid any water spillage through the air vents of the water lid.
Can I keep water stored in the water chamber?
Since the machine's water lid has vent holes, it is best advised to empty the water chamber before traveling to avoid any spillage.
How can I extract coffee when adding ready boiled water?
When adding ready boiled water, immediately double click the power button to start extraction.
What are your delivery times?
Products need 24-48 hours to be processed and ready for shipment after order placement.
We offer 2 shipping methods, kindly navigate to our shipping policy to find out the shipping times to your country.
How much will shipping cost?
We offer 2 shipping methods, Express Shipping and Standard Shipping.
Express Shipping: $45 flat rate
Standard Shipping: $25 flat rate
Can you provide worldwide shipping?
Yes we provide worldwide shipping, but delivery times differ between countries, and can be affected due to the pandemic.
How can I cancel my order?
After order placement, you have up to 24 hours to contact us to cancel your order before it is being shipped.
Do you offer exchanges for faulty items?
Kindly navigate to return policy to learn more about our returns/refunds.
How can I get updates about my order?
After placing the order, kindly allow us 72 hours to process the item and ship it. Once done, we will provide you with the tracking number of your order for live tracking.